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The existence of the enterprise on which the foundations of a kind and there was no partnership is based is not possible without the conflicts that arise from time to time. The current corporate culture tells about formed and accepted in those organization ways of resolving conflict situations. Conflict (translated from the Latin - "collision") is almost inevitable among people, particularly those that spend a lot of time together. Its cause can often be mutually opposed, incompatible, needs, goals, attitudes, and values. Factors such as the presence of difficult people in the team can be the stimulator of the frequent occurrence of disputed situations. Each manager must take into account the state of relations between his subordinates, to monitor the causes and development of conflicts in the working process. Mike Myatt said that every successful leader should not be afraid of the conflict, the embracing of it is his job.
Although the presence of conflict is normal for any organization, but their ignorance and impunity have significant negative sides. It is logical that the manager can not and will not respond to every working skirmish between staff, but if they are regular, such a method of making a neutral position may lead to a the working relationship’s deterioration. Also, employees can feel a presence of excessive freedom of conduct in the workplace that can turn it into place clarify the relationship. It can lead to a worsening efficiency, as the principal focus and strength will not be a concentration on the workflow. In addition, such disregard, especially in relation to people with a complex character, which are often the instigators of the conflict has a negative impact on the authority of the manager, the level of respect and the perception of him as a leader.}}
Manual or service of Human Resources may neutralize any conflict at work with the help of specific speech techniques that not only extinguish the negative, but also lead to a fruitful cooperation. The first basic step to alleviate the conflict and the negative behavior of the employees in the workplace is the identification and search the main cause. They can be:
After the manager found out the cause of the conflict, he can choose the appropriate measures to address them. We can use the following steps for resolving the conflicts and transforming them into strong partnerships and provide fruitful results. First, the employer (head) by turns invites the conflicting parties to talk, during which tries to establish the causes of the collision, clarifies the facts and makes decisions about the conflict. Then head offers the opponents to express claims requirements to each other at a general meeting of all staff. The decision is taken to resolve the conflict on the basis of opinions of the participants of the meeting. If, despite the action taken, the conflict does not abate, the manager may resort to sanctions against opponents (on the comments to administrative sanctions).If the conflicting parties can not reach agreement, then action is taken to reduce communication between participants of this conflict. De Dreu supposed that problems just would not go away without taking appropriate measures.
To mitigate conflict and the negative behavior of employees in the workplace, we can use a program that includes effective tips and recommendations.
Also, we proposed to use not only direct methods but indirect. One way to make the atmosphere in the working team friendly, and increasing the efficiency is the using of the technique of team building. If we rally the team, make like-minded employees and instill a sense of mutual, team participates in the same process it is able to reduce the level of conflict in the workplace, in particular. To this end, the organization is working meetings, for example, outings, trips, organizing team competitions between departments / branches can contribute.
For effective management team leader must correctly assess the psychological atmosphere in the team, wisely choose the style of leadership and contribute to the strengthening of a favorable moral and psychological climate in the organization. To achieve this, it is important to notice in time background to conflicts in a timely manner to prevent them, wary of choosing the right communications channel for building a trusting relationship with their subordinates. The ability to notice the unmet needs of their employees for the successful application of incentive systems, the ability to get out of any situation leader help to resolve the conflicts and control (keep within acceptable parameters) the behavior of the most difficult people. It is capable of such behavior head to rally the team and lead the organization of the most difficult situations.