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Hrm Roles In Healthcare

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Human Resource Management Roles in HealthCare

Healthcare is a fundamental aspect especially in the contemporary world which is highly characterized by many diseases. Just like in other organizations, the human resource has significant impact on healthcare settings and services. Amongst such issues are the human resource functions, which have been considered more influential than any other factors surrounding health care settings and services (Patrick, 2003). Some of the key human resource functions in the healthcare industry include training and development, employee relations, health and safety programs among others. From the existing literatures, there is enough evidence that the quality of health care practices and provisions is highly dependent on the functions of the human resource department. This essay will focus on the role of key HR functions in the healthcare industry.

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In the healthcare industry, the function of human resource is to provide learning, development and training opportunities for the medical staff. This helps to improve the skills and working capacity of the nurses and other medical staff and also to make them more competent (Young, 2010, p. 156). Besides it helps the organization to achieve its objectives and avoid detrimental health care mistakes.

The process of training and development in the health industry consists of

A. Identifying and defining training needs of medical staff and doctors.

Defining the learning required by medical personnel.

B. Defining the objectives of training required to improve health services.

C. Planning training programs for healthcare staff

D. Deciding who provides the training

E. Implementing the training

F. Evaluating the training to gauge its practicability.

In healthcare organizations, the HR department plays a vital role in terms of improving and enhancing employee relations. The HR function is responsible for employee welfare issues and safe promoting employee relations between management and staff. Therefore, in the healthcare industry, employee relation is a key HR function, which is concerned with the cultivation of a positive coexistence between employers, the medical staff and patients (Rhodes & Morris, 2008, p. 142). In turn, this leads to improved productivity and morale among staff. Besides, the HR department exists to identify the areas of potential conflicts in matters relating to safety measures, training, wage and salary, conflicts and compensation policies.

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Compensation is one of the most diverse and challenging functions in the human resource field. This is because organizations have to keep investigating on the best methods of rewarding employees for performance. Steiner (2012) observes that, in healthcare organizations, the function of the HR department is to develop organizational compensation programs. This should be clearly communicated to employees so that they have a clear expectation in terms of monetary and non-monetary rewards. In tandem with the path-goal theory of motivation, equitable reward systems out rightly enhance motivation by keeping the employees goal-oriented. Besides, equitable compensation and reward systems make the medical staff feel appreciated, thus making them achieve and exceed on their set targets (Niles, 2011).

The human resource function is responsible for developing health and safety policies, conducting risk assessments. The HR department identifies hazards and assesses the risks attached to them, implement occupational health programs, manage stress, and provide training in good health and safety practices (McGuire, 2001, p. 230). The Human resource department should also provide employee welfare services. Welfare services may be provided for matters concerning employees which do not immediately connect with their jobs. These matters may include individual services relation to employees welfare such as private help with counseling on personal problems, assistance with problems of health or sickness and distinctive services for retired employees (Elmendorf, 2010).


In conclusion, the HR department plays a pivotal role in the health care industry. Just like in other organizations, the healthcare industry cannot work without its key resources: the nurses, medical staff, and patients. Therefore, HR is extremely vital in ensuring that the welfare of the medical personnel is addressed. This will ensure that they develop a positive attitude and perform their duties on a due level to save peoples lives. Besides, an effective HR department will avert strikes and ensure that patients are in capable hands.

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